酒吧經理 Administration 行政 ? Assist to ensure that the RB&E activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. 協助確保餐飲部活動符合各自的公司戰略，并在適當情況下實施酒店行動。 ? Oversee the preparation and update of individual Departmental Operations Manuals. 監督部門操作手冊的準備和更新。 ? Conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. 定期舉行部門溝通會議，確保部門溝通和會議有效，并在必要時進行。 Customer Service 客戶服務 ? Ensure the delivery of brand promise and provide exceptional guest service at all times. 確保品牌承諾的交付，并提供卓越的客戶服務。 Provide excellent service to internal customers in other departments as appropriate. 酌情為其他部門的內部客戶提供優質的服務。 ? Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 以誠懇有效的方式處理所有客人和內部客戶的投訴和查詢，以確保問題得到圓滿解決。 ? Maintain positive guest and colleague interactions with good working relationships. 保持良好的客戶和同事之間的良好互動關系。 ? Establish a rapport with guests maintaining good customer relationships. 與客人保持良好的客戶關系建立關系。 ? Personally and frequently verify that guests at Bar are receiving the best possible service. 親自并經常核實酒吧的客人是否正在收到最好的服務。 ? Be present at Bar 62 during operational hours to ensure that they are managed well by the respective colleagues and functions to the fullest expectations. 在酒吧營運時間到場，以確保酒被各自同事的良好管理，并達到最充分的期望 Financial 財務 ? Maximize colleague productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. 通過使用多層次，多任務和靈活的計劃來最大限度地提高同事的生產力，以滿足業務的財務目標以及客人的期望。 ? Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment. 將注意力集中在提高生產力水平上，以及在可接受的準則下謹慎管理效用/工資成本的需求，確保所有設備的最佳部署和能源效率。 ? Ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise. 確保酒吧符合最大化利潤，同時履行品牌承諾。 ? Ensure to achieve the monthly and annual personal target and the outlet’s revenue. 確保實現每月和每年的個人目標和銷售收入。 ? Ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information. 確保遵守與財務記錄保管，貨幣處理和許可有關的所有酒店，公司和當地規則，政策和法規，包括及時準確地報告財務信息。 ? Assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets. 協助庫存管理和酒店經營設備及其他資產的持續維護。 ? Manage costs proactively based on key performance indicators, work with the respective Heads of department as appropriate. 根據關鍵績效指標主動管理成本，酌情與各部門主管合作。 ? Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system. 確保采用新技術和設備，提高工作效率，同時將系統從工作中脫離出來。 Marketing 營銷 ? Prepare annual marketing plan with members of the department, as a base of annual marketing plan of RB&E Dept. 和部門成員準備年度營銷計劃，作為餐飲部門年度營銷計劃的一個基礎。 ? Evaluate local, national and international market trends, vendors and other Bar/restaurant operations constantly to make sure that the Bar’s operations remain competitive and cutting edge. 不斷評估當地，國內和國際市場趨勢，供應商和其他酒吧/餐廳業務，以確保酒吧的運營保持競爭力 Operational 操作 ? Embrace all the Forbes and WHM standards of Niccolo Hotels Global expectations and make sure these are all in place in the RB&E outlets while providing enough training to staff and checking in a daily basis with immediate corrective actions in place. 遵循所有福布斯標準和九龍倉酒店管理集團對尼依格羅品牌的期待，確保這些期待和標準在餐飲部實施。同時確保提供到給員工相應足量的培訓，每天對此項目進行監管并且時刻糾正員工的行為。 ? Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 與其他Outlet經理緊密合作，以支持和靈活的方式，重點關注酒店的整體成功和酒店客人的滿度。 ? Ensure that RB&E colleagues work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. 本著“我們通過團隊工作”的精神，確保餐飲部同事以其他部門的支持和靈活方式開展工作。 ? Ensure consistent check and supervision on RB&E items during operation, making feedback as appropriate. 確保在運行期間對餐飲部項目進行一致的檢查和監督，并酌情做出反饋。