Key Responsibilities: ? Sales Target Achievement: Deliver assigned sales KPIs for assigned customers. ? Customer Experience Excellence: For high-potential customers with across portfolios’ needs, provide unified communication and seamless customer journeys, ensuring high satisfaction through proactive service and daily account management. ? End-to-End Customer Interface: As a single point of contact, manage pre- sales, in-process, and post-sales requirements for high-potential customers, delivering one-stop services including quotation, leads and opportunities processing and billing reconciliation. ? Cross-Functional Collaboration: Coordinate effectively with the portfolio sales to align resources, resolve issues, and optimize customer service delivery. ? Value-Driven Solutions: Analyze sales data, identify trends, and develop actionable plans to enhance customers ROI and long-term partnerships. ? Business Maintenance: Monitor account health, address risks, and implement retention strategies to sustain customer loyalty. Qualifications: ? Education: Bachelor’s degree or higher in Chemistry, Biological, Material Science or related fields. ? Experience: Minimum 3 years experience in Life Science industry with focus on Pharmaceutical, Biotechnology, Industry and Testing. ? Language: Fluent English communication skills, both written and verbal. ? Skillset: Proven ability to collaborate across teams (e.g., sales, operations teams). ? Agility to adapt to dynamic market conditions and embrace organizational changes. ? Mindset: Results-oriented, data-driven, and passionate about delivering customer-centric value.