· Ensure the delivery of brand promise and provideexceptional guest service at all times. 確保遵循品牌承諾并始終提供優異的對客服務。 · Provide excellent service to internal customers inother departments as appropriate. 在適當的時候為其他部門的內部客人提供優質服務。 · Handle all guest and internal customer complaintsand inquiries in a courteous and efficient manner, following through to makesure problems are resolved satisfactorily. 禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。 · Maintain positive guest and colleague interactionswith good working relationships. 與客人和同事保持基于良好工作關系的互動接觸。 · Establish a rapport with guests maintaining goodcustomer relationships. 與客人建立并保持良好的客戶關系。 · Focus attention on improving productivity levels andthe need to prudently manage utility/payroll costs within acceptable guidelinesensuring optimum deployment and energy efficiency of all equipment. 關注工作效率水平的提高以及在適用的原則指引下對于設施設備或者支出成本的慎重管理的要求以達到所有設備的最佳調配和能源使用效率。 · Assist to ensure that the outlet is operated in linewith maximizing profit while delivering on the brand promise. 確保遵守品牌承諾以追求利潤最大化為原則進行部門運作。 · Assist the Outlet Assistant Manager to achieve themonthly and annual personal target and the outlet’s revenue. 協助餐廳助理經理達到月度和年度個人目標和餐廳營業收入。 · Ensure that all hotel, company and local rules,policies and regulations relating to financial record keeping, money handlingand licensing are adhered to, including the timely and accurate reporting offinancial information 確保與財務記錄的保留、錢款處理和許可以及及時而準確的財政信息的上報全部符合酒店、公司和本地的制度、政策和規章的規定。 · Assist in the inventory management and ongoingmaintenance of hotel operating equipment and other assets. 協助進行盤點管理和酒店營運設備和其他設施持續的保存保養。 · Ensure new technology and equipment are embraced,improving productivity whilst taking work out of the system. 確保使用新技術和設備，簡化工作系統提高工作效率。 · Embraceall the Forbes and WHM standards of Niccolo Hotels Global expectations and make sure these are all in place in the RB&E outletswhile providing enough training to staff and checking in a daily basis withimmediate corrective actions in place. 遵循所有福布斯標準和九龍倉酒店管理集團對尼依格羅品牌的期待，確保這些期待和標準在餐飲部實施。同時確保提供到給員工相應足量的培訓，每天對此項目進行監管并且時刻糾正員工的行為。 · Work closely with other Outlet Managers in asupportive and flexible manner, focusing on the overall success of the hoteland the satisfaction of hotel guests. 以支持和靈活的態度與其他員工緊密合作，著眼于整個酒店的成功和酒店客人的滿意度。 · Ensure that Food and Beverage colleagues work in asupportive and flexible manner with other departments, in a spirit of “We workthrough Teams”. 以支持和靈活的態度和“團隊協作”的精神與其他部門合作。 · Have a thorough knowledge and understanding of allfood and beverage items in the menu and the ability to recommend Food andBeverage combinations and up sell alternatives. 對菜單上的所有菜品和飲料有全面的知識和理解，并能推薦菜品和飲料的搭配及促銷。 · Ensure that the outlet is kept clean and organized,both at the front as well as the back of house. 在每次用餐結束后清理臺面或餐桌并重新擺臺。 · In the absence of Assistant Outlet Manager, conductdaily pre-shift briefings to colleagues on preparation, service and menu. 在助理經理不在時，給員工進行日常關于餐前準備、服務及菜單的例會。 · Assist to liaise with the Kitchen and BeverageDepartment on daily operations and quality control if appropriate. 針對每日營運和質量控制，協助與廚房及酒水部門密切溝通。 · Perform the function of cashier and responsible forInfrasys cashiering procedure. 嚴格遵守財務部發出的關于收銀及現金處理的政策和程序。 · Verify all credit cards presented by guest withinvalidity of the card. 核對所有客人呈交信用卡，確保所有信用卡都在有效期內。 · Verify cash received ensuring only genuine moneybeen collected. 核對收取的現金，確保所收現金都是真鈔。 · Be a hands-on captain and be present at all times inthe Outlet, especially during busy periods. 做一個有執行能力的主管并時常出現在部門，特別是部門繁忙時。 · Ensure par stock level of all items and guestsupplies according to hotel requirement. 按照要求維持所有物品和客用品的標準庫存量。 · Exercise responsible supervisory behavior at alltimes and positively representing the hotel team and WHM. 在任何時間表現負責的行為，并以積極的形象代表酒店管理團隊和九龍倉酒店管理集團。 · Understand and strictly adhere to Rules andRegulations established in the Colleague Handbook and the hotel’s policiesconcerning fire, hygiene, health and safety. 理解并嚴格遵守員工手冊中的規章制度以及涉及到消防、衛生、健康和安全的酒店政策。 · Ensure high standards of personal presentation andgrooming. 確保高標準的個人形象和儀容儀表。 · Respond to changes in the Food and Beverage functionas dictated by the industry, company and hotel. 根據行業、公司和酒店對于餐飲部職能要求的變化做出反應。 · Attend training sessions and meetings as and whenrequired. 需要時參加培訓課程和會議。 · Carry out any other reasonable duties andresponsibilities as assigned. 執行分派的任何合理任務和額外職責。