職位描述
1. Respond to comments concerning support issues made on our social channels in a timely, friendly, and professional manner, to educate and create positive connections with our customer community;
2. Enhance the brand by increasing social media presence; responding to all inquiries in a timely manner;
3. Resolve product or service problems by determining the issue, selecting the resolution and implementing the correction to customer satisfaction;
4. Paired with the understanding of our business, product and service and provide thoughtful, strategic insight regarding customer requests;
5. Conduct follow-up with customers to ensure any issues are resolved in a timely manner;
6. Recommend potential products or services to management by understanding customer needs;
7. Marketing and/or customer service support as needed;
8. Other duties as assigned.
任職資格
1. 3+ years in a customer support role, preferably with experience providing support via social media;
2. Exceptional written communication skills with keen attention to detail;
3. Full-Time Bachelor's degree;
4. Working experiences in OTA, travel, hotel, airline business industries;
5. Excellent problem solving ability;
6. Easily adaptable to change in a fast paced, deadline driven environment;
7. Full professional proficiency in English.
攜程集團是全球領先的一站式旅游服務供貨商,旗下品牌包括 Trip.com、攜程、Skyscanner及去哪兒網。攜程集團于1999年創立,2003年在納斯達克上市(NASDAQ: TCOM),2021年在香港交易所正式掛牌(HKEX: 09961)。攜程集團為世界各地旅客全方位搜羅及整合旅游信息,讓用戶可以輕松預訂旅游產品及服務,做出最精明的選擇。集團品牌已構建先進成熟的交易平臺,包括移動客戶端、網頁,以及24小時全球客戶服務支持。通過攜程集團豐富的產品及創新的營銷策略,合作伙伴及供貨商得以接觸快速增長的全球用戶。攜程集團一直毋忘初衷,秉承「追求完美旅程,共建美好世界」的宗旨,致力為所有用戶打造完美的旅行體驗。Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission"to pursue the perfect trip for a better world".